Privacy Policy

Earth Surface ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect the personal information you provide when you visit our website, submit an enquiry, or otherwise interact with us.

1. Information we collect

We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, telephone number, company or business name, surface or application details, and any photographs or documents you upload. We also collect non-personal information automatically, such as your IP address, browser type, device information, pages visited and referring website.

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide product or surface-care guidance;
• Process trade account applications, orders and deliveries where applicable;
• Improve our website, products and customer experience;
• Communicate updates, offers or information that may be relevant to you, where you have agreed to receive such communications;
• Comply with legal obligations and protect our rights.

3. Lawful basis for processing

We process personal information on the basis of consent, contract, legal obligation or legitimate interest, as appropriate. Where we rely on consent, you may withdraw it at any time by contacting us.

4. Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website, manage enquiries or deliver products, provided they keep your information confidential and use it only for the purposes we specify. We may also disclose information if required by law or to protect our legal rights.

5. Data security

We implement reasonable administrative, technical and physical safeguards to protect your information from unauthorised access, loss, misuse or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, and to request a copy of the information we hold about you. To exercise these rights, please contact us using the details below.

8. Cookies and tracking

We may use cookies and similar technologies to improve your browsing experience, analyse website traffic and understand user behaviour. You can manage cookie preferences through your browser settings.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@earthsurface.co.za
• Telephone: (+27) 082 732 5859